Case Study

Client Overview:

Delayno is an innovative Berlin-based platform designed to simplify the e-commerce returns process. The solution integrates advanced route optimization and secure payment systems to streamline operations for customers and businesses alike.

Objectives:

Streamline the return process to make it user-friendly and efficient.
Minimize manual data entry by leveraging advanced Optical Character Recognition (OCR).
Optimize logistics and routes for efficient home pickups.
Provide secure and flexible payment systems, including integration with popular gateways.

Solution:

To meet these objectives, our team delivered:

Custom OCR System: We implemented a Tesseract-based solution to scan and process return labels directly via smartphones, eliminating manual data entry.
Driver and Customer Apps: Designed easy-to-use applications for real-time tracking and seamless interaction.
Secure Payment Integration: Incorporated PayPal, Klarna, and Giropay to ensure flexible payment methods for customers.
Route Optimization Tool: Developed a system to streamline logistics, reducing time and operational costs.

Planning and Strategy

Conducted extensive research into customer pain points and operational challenges in the returns process.
Developed a custom OCR system to automate label processing, reducing errors and saving time.
Designed and tested user-friendly apps to enhance the customer and driver experience.

Results:

The comprehensive approach delivered significant benefits:

50% faster return processing times, streamlining customer experience.
30% reduction in logistics costs, achieved through route optimization.
Improved customer satisfaction, resulting in increased retention rates.

Conclusion:

Delayno successfully revolutionized the e-commerce return process in Berlin by combining cutting-edge technology with user-first design. The project highlighted the power of tailored solutions to address real-world challenges effectively.

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